Refund policy

VenomLabs — Refund & Return Policy

Last updated: May 2026

We stand behind the quality of our products. Please review this policy carefully before placing your order.

1. Return Window

You have 14 days from the date of delivery to request a return. After 14 days, we are unable to accept returns or issue refunds.

2. Eligibility Conditions

To be eligible for a return, your item must meet all of the following conditions:

  • The item is unused and in its original condition
  • The item is in its original packaging, with all accessories and documentation included
  • The return is requested within 14 days of delivery
  • Proof of purchase (order number or receipt) is provided

3. Non-Returnable Items

The following items cannot be returned:

  • Items that have been installed, used, or modified — including parts showing signs of installation, wear, scratches, or attempted fitment
  • Parts for electric bikes (e.g. Talaria, Sur-Ron) that have been mounted or test-fitted — unless confirmed defective by VenomLabs
  • Items returned without original packaging
  • Items returned after the 14-day window

4. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent, manufacturing defect, or item damaged in transit).

If the return is our fault, we will provide a prepaid return shipping label at no cost to you.

We strongly recommend using a tracked shipping service for your return. VenomLabs is not responsible for items lost in transit during the return process.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note that original shipping charges are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 48 hours of delivery at the email below. Include your order number and clear photos of the damage. We will arrange a replacement or full refund at no cost to you.

7. How to Start a Return

To initiate a return, please contact us before sending anything back:

  • Email us at: support.venomlabs@gmail.com
  • Include your order number and reason for return
  • Wait for our confirmation before shipping the item back

Once your return is approved, send the item to:

VenomLabs 6507 Wilkins Ave, Suite 201 Pittsburgh, PA 15217 United States

Items sent back without prior authorization may not be accepted.

8. European Union — 14-Day Cooling Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

To exercise this right, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Return shipping costs remain the responsibility of the customer unless the item is defective or incorrectly sent.

VenomLabs reserves the right to update this policy at any time. The policy in effect at the time of your purchase applies to your order.